Refund Policy

At IGlobalServe LLC, we are committed to delivering high-quality web design and digital marketing services to our clients. However, we understand that situations may arise where you are not fully satisfied with the services provided. This Refund Policy outlines the circumstances under which we offer refunds and our approach to handling requests.

By using our services, you agree to the terms outlined in this Refund Policy.

1. General Policy

• Refund requests will be considered on a case-by-case basis.
• We do not provide refunds for services that have been completed and delivered in accordance with the specifications agreed upon in the contract or service agreement.
• All services and projects are subject to the specific terms agreed upon in your contract, which may include payment schedules, project milestones, and deliverables.

2. Web Design and Development Services

• Non-refundable Deposit: A deposit is typically required before starting a web design or development project. This deposit is non-refundable, as it covers initial costs and time spent on project setup.
• Refunds for Unfinished Projects: If you cancel a project before completion, we may refund a portion of the payment based on the work completed up until the point of cancellation. The refund will be calculated as follows:
  • The work already completed will be valued at an hourly rate (as outlined in your contract or proposal).
  • Any costs incurred for purchased assets (e.g., stock images, premium themes, etc.) that are non-refundable will be deducted from your refund.
• No Refund After Project Completion: Once the final website has been delivered, and the project is marked as completed, no refund will be issued. If there are any issues or modifications needed, we will work with you to resolve them as part of our support services.

3. Digital Marketing Services (SEO, Social Media, PPC, etc.)

• Initial Setup Fees: Any initial setup fees for digital marketing services (such as SEO, paid ads, social media campaigns) are non-refundable.
• Ongoing Services: For ongoing digital marketing services, we operate on a monthly or agreed-upon retainer basis. Refunds for months where services have been provided in full will not be issued.
• Cancellation of Services: If you wish to cancel any ongoing services, we require written notice. Any payments made for services not yet rendered (such as an advance for the upcoming month) will be refunded. However, refunds will not be issued for any work that has already been completed.
• Satisfaction Guarantee: We strive to ensure your satisfaction with the results of our digital marketing efforts. If you are not satisfied with the outcomes, we encourage you to discuss your concerns with us directly. We will work with you to address issues and refine our approach.

4. Refund Process

• How to Request a Refund: To request a refund, please contact us in writing at [Insert Email Address]. Your request should include details about the service, project, and the reason for the refund request.
• Review Period: Refund requests will be reviewed within 10 business days. If a refund is approved, we will process it according to the payment method used.
• Payment Method: Refunds will be issued via the original payment method (e.g., credit card, bank transfer, etc.), unless otherwise agreed upon.

5. Exclusions

The following are not eligible for refunds:

• Any fees paid for third-party services or products (e.g., hosting, domain registration, software licenses, etc.).
• Services rendered after the project has been completed and accepted by the client.
• Work delivered as part of a custom quote or fixed-price contract, where the deliverables have been met.

6. Disputes and Resolution

If you feel that there has been an issue with the work provided or the service rendered, please contact us directly. We are committed to resolving disputes amicably and will make every effort to ensure that your concerns are addressed.

If a satisfactory resolution cannot be reached, we will work within the legal frameworks as outlined in our Terms and Conditions.

7. Changes to the Refund Policy

IGlobalServe LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically for any changes.

8. Contact Information

If you have any questions regarding this Refund Policy or wish to initiate a refund request, please contact us at:

IGlobalServe LLC
Email: info@iglobalserve.com
Phone: +18772305767 Number